Refund & Return Policy

Last updated: 17-08-26

At Zeen Store, we want you to be satisfied with your purchase.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be in the original packaging, where applicable
• Include proof of purchase or order information

Some products may not be eligible for return, including personalized items, digital products, intimate or hygiene-related products, or other products specifically identified as non-returnable.

How to Request a Return

Please contact us at [zeencollection.suport@gmail.com] with your order number and a description of the reason for your return.

We will provide instructions for returning the product if your request is approved.

Return Shipping

Unless the product is defective, damaged, or incorrectly shipped, the customer is responsible for return shipping costs.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so we can assist you.

Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at [zeencollection.suport@gmail.com] within [7] days of delivery. Photos may be requested to help us resolve the issue.

Exchanges

We offer exchanges only where applicable and subject to product availability. Please contact us for assistance.

Contact

For questions regarding returns or refunds, contact:

Email: [zeencollection.suport@gmail.com]
[Zeen Store]